At Gems by Mahrukh, we strive to provide you with the finest jewelry pieces that definitely exceed your expectations. However, we understand that sometimes you may need to exchange an item. 

Our 7-day exchange policy allows you to exchange your purchase within seven days of delivery, ensuring that you're completely satisfied with your new jewelry piece.

To initiate an exchange, please contact our customer service team within seven days of delivery. Please ensure that the item is in its original condition, with all tags and packaging intact. We'll be happy to guide you through the exchange process and help you find a new piece that you'll treasure. 

Please note that sale products and custom-made or engraved items are exempt from our exchange policy.

For further details, please whatsapp us.